Returns and exchanges
If for any reason you are unsatisfied with the delivered products, please let us know. We think you should be totally satisfied with all your Studio Aimée products.
You have the opportunity to exchange or return your products within 14 days after delivery. (Except items from our outlet section)
You should inform our customer service thereof by e-mail to inform us of your return stating your order number, the article which you wish to return as well as the reason too small, not as expected,….
Items cannot be returned without informing our customer service.
Do not inform us through instagram or facebook!!
If Studio Aimée approves your request, it will provide you by e-mail with instructions for the return of the products.
Return the article but please ensure that the products are packaged appropriately. You are not obligated to use the original package. It must also have sufficient postage and be sent along with the invoice.
Shipping fees shall not be refunded.
As a customer you must follow all return conditions and instructions stipulated by Studio Aimée.
We will in any case only approve requests for return if the product has not been worn or washed, or if the customer has not attempted to mend or alter the product in any way. Return products will only be accepted if they are sent in the original, undamaged wrapping and the labels are still attached to the products and if it concerns a complete product (for example, the two elements of a pair must be returned together). Exclusion is possible for products which are custom made/ordered for the client, items from our outlet corner and products which cannot be exchanged for hygienic reasons such as swimwear and underwear.
A detailed description can be found in our general terms and conditions.