Returns and exchanges
If for any reason you are unsatisfied with the delivered products, please let us know.
You have the opportunity to exchange or return your products within 14 days after delivery. (Except items from our outlet section)
You should inform us through mail (firstname.lastname@example.org), stating your order number, the article which you wish to return as well as the reason. (too small, not as expected,….)
Items cannot be returned without informing us. Do not inform us through instagram or facebook!
"Pick up in store" orders: you will receive an email that your order is ready for pick up. From that moment on you have 2 weeks to cancel your order. (right of withdrawal). When you did not collect your order within 2 weeks, you can no longer cancel, exchange or return the items.
If Studio Aimée approves your request, it will provide you by e-mail with instructions for the return of the products.
Return the article but please ensure that the products are packaged appropriately. You are not obligated to use the original package. It must also have sufficient postage and be sent along with the invoice.
Shipping fees shall not be refunded.
Please note: when your order was shipped for free but you wish to send back the entire order. The full amount will be credited minus the shipping costs.
As a customer you must follow all return conditions and instructions stipulated by Studio Aimée.
We will in any case only approve requests for return if the product has not been worn or washed, or if the customer has not attempted to mend or alter the product in any way. Return products will only be accepted if they are sent in the original, undamaged wrapping and the labels are still attached to the products and if it concerns a complete product (for example, the two elements of a pair must be returned together). Exclusion is possible for products which are custom made/ordered for the client, items from our outlet corner and products which cannot be exchanged for hygienic reasons such as swimwear and underwear.
A detailed description can be found in our general terms and conditions.